DOKIO Limited Warranty Policy

1. Warranty Coverage

DOKIO warrants its solar products against defects in materials and workmanship under normal use, commencing from the date of original retail purchase (verified by invoice/receipt):

Product Category Warranty Period
Rigid Solar Panels 15 Years
Flexible Solar Panels 5 Years
Portable Folding Solar Panels 2 Years

2. Warranty Benefits

If a defect arises during the warranty period due to non-human factors in materials or manufacturing, DOKIO will (at its discretion):

  • Repair defective components free of charge

  • Replace with a functional identical or equivalent model

  • Refund based on the product’s current depreciated value

3. Warranty Limitations & Exclusions

This warranty does not cover:

  1. Improper Use/Mishandling:

    • Incorrect installation (e.g., >30° bending for flexible panels), impact damage, modifications, exposure beyond specified environmental limits (temperature/humidity)

    • Portable panels exposed to rain, sand, or chemicals while unfolded

  2. Consequential Damages:

    • Power generation losses, equipment damage, or data loss caused by product failure

  3. Consumable Parts:

    • Cables, connectors, packaging, cosmetic scratches, or natural efficiency degradation (≤1% per year)

  4. Unauthorized Sources:

    • Purchases from non-authorized dealers, second-hand products, missing valid proof of purchase, or tampered serial numbers

4. Claim Procedure

  1. Contact Support:
    Submit a claim via [DOKIO Support Page] or email [support@dokiopv.com] with:

    • Detailed failure description + photos/videos

    • Scanned copy of purchase receipt

    • Product serial number (on back label)

  2. Fault Verification:
    DOKIO technical team will respond within 5 business days and may request product return for inspection

  3. Service Execution:
    Approved claims: DOKIO covers repair/replacement parts and one-way shipping (customer bears return shipping costs)

5. Liability Limitation

DOKIO’s maximum liability under this warranty shall not exceed the original purchase price. This does not affect statutory rights in your jurisdiction.

6. Policy Updates

DOKIO reserves the right to modify this policy. Updated versions will be published at [Official Website]. Warranty terms apply based on the policy version active at purchase.