1. Warranty Coverage
DOKIO warrants its solar products against defects in materials and workmanship under normal use, commencing from the date of original retail purchase (verified by invoice/receipt):
Product Category | Warranty Period |
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Rigid Solar Panels | 15 Years |
Flexible Solar Panels | 5 Years |
Portable Folding Solar Panels | 2 Years |
2. Warranty Benefits
If a defect arises during the warranty period due to non-human factors in materials or manufacturing, DOKIO will (at its discretion):
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Repair defective components free of charge
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Replace with a functional identical or equivalent model
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Refund based on the product’s current depreciated value
3. Warranty Limitations & Exclusions
This warranty does not cover:
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Improper Use/Mishandling:
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Incorrect installation (e.g., >30° bending for flexible panels), impact damage, modifications, exposure beyond specified environmental limits (temperature/humidity)
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Portable panels exposed to rain, sand, or chemicals while unfolded
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Consequential Damages:
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Power generation losses, equipment damage, or data loss caused by product failure
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Consumable Parts:
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Cables, connectors, packaging, cosmetic scratches, or natural efficiency degradation (≤1% per year)
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Unauthorized Sources:
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Purchases from non-authorized dealers, second-hand products, missing valid proof of purchase, or tampered serial numbers
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4. Claim Procedure
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Contact Support:
Submit a claim via [DOKIO Support Page] or email [support@dokiopv.com] with:-
Detailed failure description + photos/videos
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Scanned copy of purchase receipt
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Product serial number (on back label)
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Fault Verification:
DOKIO technical team will respond within 5 business days and may request product return for inspection -
Service Execution:
Approved claims: DOKIO covers repair/replacement parts and one-way shipping (customer bears return shipping costs)
5. Liability Limitation
DOKIO’s maximum liability under this warranty shall not exceed the original purchase price. This does not affect statutory rights in your jurisdiction.
6. Policy Updates
DOKIO reserves the right to modify this policy. Updated versions will be published at [Official Website]. Warranty terms apply based on the policy version active at purchase.